Question 1

How do new students get started?

Accepted Answer

After signing up, you'll receive a welcome email with everything you need to get started. This includes short onboarding videos to watch before the first lesson, so students are familiar with how the platform works and ready to hit the ground running.

Question 2

What do students need for the online lessons?

Accepted Answer

A computer or tablet with a stable internet connection, a quiet space to focus, and ideally a pen and paper for working through problems. Our platform works in any modern web browser.

Question 3

What year levels do you teach?

Accepted Answer

We currently offer sessions for Years 7-10. Sessions are grouped by year level and track (Core or Extension) so students learn alongside peers at the same stage of the curriculum.

Question 4

How are the small group lessons structured?

Accepted Answer

Each 55-minute session is kept intentionally small (2–3 students) so every student receives individual guidance and support. Sessions include concept explanation, guided practice, adaptive tasks, and individual support as students work through problems.

Question 5

Is there work outside of the online lessons?

Accepted Answer

Yes! Students complete a short diagnostic task before each lesson so we can tailor the teaching to their needs. After the lesson, there's follow-up practice to reinforce what was covered. This pre and post-lesson work is key to making real progress.

Question 6

What if my young person misses a lesson?

Accepted Answer

We don't offer make-ups. Just like a class or team, attendance matters — and our groups depend on consistency.

Question 7

How often should my young person attend?

Accepted Answer

We recommend attending one lesson per week consistently. This allows time to complete pre and post-lesson work, and builds steady progress without overwhelming them.

Question 8

When do lessons run?

Accepted Answer

Lessons run year-round from late January through to mid-December, including during school holidays. Because we serve students across all Australian states and territories with different term dates, we run continuously to keep things simple. Our last lesson for the year is the week ending December 18th, and we resume January 27th.

Question 9

Do lessons pause during school holidays?

Accepted Answer

No, lessons continue through school holidays. This keeps billing simple and ensures students maintain momentum. Many families find holiday lessons valuable for catching up or getting ahead. If you need a break, you can cancel anytime and your young person keeps their seat until the end of the paid period.

Question 10

What happens at the end of the free trial?

Accepted Answer

Your card is stored securely by Stripe at checkout — no charge happens during your 14-day trial. At 10am AEDT on the day of your 3rd live session, $35/week starts billing automatically. You'll also receive a detailed report on your student's strengths and gaps across Number and Algebra strands from the trial period. Cancel anytime — if you cancel before the first charge, your card won't be debited.

Question 11

How does the subscription work?

Accepted Answer

$35/week, billed weekly. Your subscription begins on your student's first session day. Sessions run continuously (including school holidays) to maintain learning momentum. Cancel anytime — your young person keeps their seat until the end of the paid week. Need to change days? Cancel and re-book anytime — your student's progress stays on file.

Question 12

Can I change my student's lesson day?

Accepted Answer

Yes — cancel and re-book anytime, subject to availability. Your student's progress and learning data stays on file, so they pick up right where they left off. Groups are intentionally small (2–5 students), so popular time slots can fill up — we recommend rebooking promptly.

Question 13

What if we need to take a break but want to keep platform access?

Accepted Answer

If you need to pause lessons but want your young person to retain access to the adaptive learning platform for self-paced practice, we offer a reduced-cost access-only option. Just contact us when you're ready to cancel and we'll discuss the options available.

Question 14

Will this help if my young person is behind?

Accepted Answer

Absolutely. I start by understanding exactly where they're at, strengthen the foundations they need, and build their understanding from there.

Question 15

Do you help with school homework?

Accepted Answer

No. Our focus is on helping students understand the maths itself, not just get the homework done.

Question 16

How long before we see results?

Accepted Answer

Most students show noticeable improvement within 4-6 weeks when attending consistently. Building strong foundations takes time, but you'll see growing confidence and better homework results along the way.

Question 17

Can parents see progress?

Accepted Answer

Yes! Our platform provides automated weekly progress reports showing what your young person has worked on, their strengths, and areas for improvement. You can track their journey without needing to sit in on lessons.

Question 18

Is this suitable for advanced or gifted students?

Accepted Answer

Yes — I run dedicated Extension track sessions for students who are ready to go deeper, prepare for higher-level senior maths, or strengthen beyond their year level. The same structured, personalised approach applies.

Question 19

What if my young person has learning difficulties or needs extra support?

Accepted Answer

We welcome students with different learning needs. The small group size and adaptive platform allow us to tailor the pace and approach. Please mention any specific needs when signing up so we can ensure we're a good fit.

Question 20

What makes this different from school or private tutoring?

Accepted Answer

Unlike school, we teach to the individual - not the whole class. Unlike private tutoring, we use a proven adaptive platform that provides instant feedback and tracks progress. Our intentionally small groups (2–5 students) also mean students learn from each other while still getting personalised attention.

Frequently Asked Questions

Getting Started

Lessons & Attendance

Billing & Subscriptions

Learning & Progress

Suitability